| March 29, 2010

I believe things are becoming more productive because businesses have decided to make the best of the current market. Some have closed their doors, but others are growing because of the reduced competition. For those who have survived, it is as if, there are more customers. The overall market of consumers may have reduced, but so have the suppliers. Now is a good time to re-evaluate your marketing and increase customer service, because there is new business to be had if you are willing to go after it.


Customer Service, A Tough Job!

| March 22, 2010

A great Customer Service employee will be able to empathize with the customer without giving away too much profit. The profit for that transaction is probably lost, but can you satisfy the customer and retain them?


What Motivates Your People?

| March 17, 2010

Many say they are motivated by money, but evidence indicates that most of us are motivated by the lack of money. How many of us have sung the tune, “I owe, I owe, so off to work I go.” When I speak of motivation, I am talking about those things that are at the core of our personality.


True Leaders

| March 14, 2010

True leaders are generous and love to serve others. They are filled with joy when they see people succeed at their endeavors. They do not need to scold, belittle or shame people into following. Leaders inspire, encourage and build up others.


Are You Giving or Taking?

| March 7, 2010

…many people dread buying a car. They hate dealing with those creatures, which were formed from some sort of slimy ooze caused by decaying matter. You know, a car salesperson. They look nice, but soon they will try to trap you into buying a car you don’t want and can’t afford.

Givers understand that a customer-focused relationship will benefit them more in the long run.